Privacy Policy

Last updated 5 November 2026.

This policy explains how shorttermaccommodation.net.au ("we", "us") handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What We Collect

When you use our forms we collect:

your name, phone number, email address and postcode
who the support is for, and your relationship to them
their age group, the kind of stays needed, how soon, whether short term accommodation is in their NDIS plan, and the support they need during a stay, such as overnight support, high intensity care or a behaviour support plan
anything else you choose to tell us, such as what prompted the search and other supports you're looking for
if you're referring someone for work: your organisation and role, and the participant's first name or initials

Some of this is sensitive information under the Privacy Act, because it relates to disability and support needs. We only collect it with your consent, and only because it's needed to connect you with the right provider.

We also collect technical information when you visit, such as pages viewed, the website or ad that brought you here, device type and IP address, using cookies and similar tools from Google, Meta and Microsoft. This helps us understand what's working and measure our advertising. Session recordings mask everything typed into our forms.

How We Use It

to connect you with a registered short term accommodation provider who may have a stay that suits
to follow up and check you were contacted
to send you a confirmation of your request
to send you occasional guides by email, only if you ticked the box to say yes
to run, protect and improve the website, including preventing spam and fraud

Who We Share It With

Short term accommodation providers. With your consent, we pass your details to a registered NDIS provider of short term accommodation (STA) or respite who may have a stay that suits, so they can contact you. It goes to one provider at a time. If that provider can't help, we may pass your details to another registered provider, up to 3 in total. Providers pay us for these introductions. Each provider handles your information under its own privacy policy and its obligations as a registered NDIS provider.

Our service providers. We use trusted companies to host the website, store data, send email, prevent spam and measure advertising. Some of them store or process data outside Australia, including in the United States. We choose providers with appropriate security and privacy protections.

We don't sell or give your details to anyone else for their own marketing. We may disclose information where the law requires it.

Your Choices

You can withdraw your consent at any time. We'll stop passing your details on and let any provider we've already introduced you to know.
You can ask to see or correct the information we hold about you.
You can ask us to delete your information, unless we need to keep it by law.
You can unsubscribe from our emails using the link in any email.

To do any of these, email hello@shorttermaccommodation.net.au. We'll respond within 30 days.

Children

If the support is for someone under 18, a parent, guardian or authorised representative should complete our forms on their behalf.

How We Protect It and How Long We Keep It

Information is stored with reputable cloud providers using encryption in transit and access controls. We keep enquiry records for as long as we need them to provide the service and meet our legal obligations, then delete or de-identify them.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.